terms + conditions

Terms of service
Please read these terms and conditions carefully before ordering.
Placing your order/paying your deposit will indicate to us your acceptance of these terms and conditions.

Payment
A 30% deposit is required once your quote has been approved for custom design.
Those who have ordered online, payment to be made in full before your proofs are started.

Payment Options
Via website use Afterpay, Credit Card, PayPal, ShopPay.
Or via EFT.
ACCOUNT DETAILS
LAUREN THOMSON
BSB; 083709
ACCOUNT NUMBER; 74 332 1809

Approval
Custom design
We will work closely together throughout the design stage, I will send through numerous proofs until we decide on something you absolutely love!
Once this has been done, you will need to approve the PDF proof of your invitation via email.
Then once you approve the digital proof, we will require total balanced paid before printing.

Online store
Once you have approved your design from (up to 3 rounds of changes) you will need to approve the PDF proof of your invitation via email and then we will go to print.  After 3 rounds of changes, there will be $40 charge per round of changes.

Errors
Atelier Creative Au cannot be held responsible for ANY typing errors noticed after the proofs have been approved. Please get a second pair of eyes to read over your invitation proof, take your time and check every detail.
Any amendments after approval for printing will incur an extra charge.
Please notify us immediately if you notice any errors throughout your stationery once you have received it. If there are any errors after proof has been approved that are different from your approved artwork, we will correct your order free of charge.
(PLEASE DOUBLE CHECK DAY + DATE)

Stock Availability
Sometimes our printery's can run out of the stock you have chosen and although they do replenish as soon as possible sometimes it won't line up with your deadline therefore we will contact you with alternate options to still bring your choices to life.

Postage
If you require your invitations to be posted to you, we charge a flat rate of $25 for boxed invitation orders or $40 for large format signage.
We use Australia Post as our postal service, occasionally a local courier for larger more fragile items.
Australian postage only* please contact us for international shipping.

Loss or Damage
Atelier Creative Au cannot be held responsible for any loss or damage in transit once the order has been dispatched. We will take the utmost of care to ensure safe and appropriate packaging and delivery methods are used.
If your order is lost, we will resupply your order for 50% of original cost.

Turn Around Time
From first placing your order to total completion, the process takes around 3-6 weeks, depending if you have chosen custom, online order, foiling, digital, letterpress etc.
Sometimes in peak times our turnaround time can be 6-8 weeks. Please take note of this when ordering (we will advertise this on our online store and social media pages)
*Providing you supply information in a timely manner, and respond to proofs and emails promptly also.

Supplying your details
Your files are to be supplied electronically via email.
We will specify when your final details are required.
All details must be filled correctly and sent back to us so we can include the correct names and spelling. Please note that when your guest details/place cards/seating chart are sent back to us we use exactly how they appear on the screen. 

Cancellations / Refunds
Atelier Creative Au is a service based business, therefore all of our products are made to order and once we have your order and payment/deposit, your job begins, therefore we do not offer refunds. 

Prices
All prices are subject to change without notice.